Booking and logistics
What do we need to provide?
One private room per studio, about 150 sq ft, for the days you book — a spare office or a small conference room is ideal. That is the only thing we ask for. We bring the tables, linens, screens, sound, oils and décor, and we set up and pack down ourselves.
How does booking work?
Foundation and Restore are booked by the day, with no minimum — pick as many or as few days as you need. Express is our fastest, chair-based tier and requires a minimum of two studios per booking. Total Reset is a deeper, executive tier scheduled by request.
How many people can we get through?
It depends on the package, session length, and how many studios you book — each studio runs one dedicated therapist for the day. Tell us your team size and we will map out the coverage.
How much notice do you need?
We are pre-launch and scheduling by hand, so the earlier you tell us your window the better. Companies on the waitlist get first pick of dates when we open.
What if we have several floors or offices?
Each location is booked separately. If you have multiple sites, tell us what you are working with and we will map it out.
What employees experience
Does everyone get a real appointment?
Yes. Every person books an individual slot in a private room with a professional table. No queue, no chair in a hallway, no five-minute shoulder rub.
Do employees have to undress?
Express is chair-based with no disrobing. For the five core treatments, no more than partial disrobing — just enough to reach the area being worked on. Aromatherapy and The Signature require disrobing, and guests stay draped with a sheet throughout, with only the area being worked on uncovered.
How private is it?
The door stays closed, one guest at a time. Nothing about an individual session comes back to you beyond whether the appointment was attended.
Do they choose a treatment in advance?
They pick when they book, and can tell the therapist at the start of the session what is actually bothering them. Pressure and focus are adjusted on the table.
What happens if someone cancels or does not show?
They can cancel or move their slot from the same link, and it reopens automatically for someone else. We handle the reshuffling — nobody on your side chases anyone.
What hours do you run?
Typically 9am to 5pm with a lunch break, but we set the day with you before you book.
Cost and admin
How is pricing structured?
Pricing is per day and depends on the package and number of studios you book. We'll quote it directly when you reach out — it's spend that actually gets used, unlike a wellness stipend or an app licence.
What is included in the price?
Everything except the room: licensed therapists, the full studio, setup and pack-down, the booking system, employee reminders, attendance tracking and cancellation handling. No per-employee fees, no equipment charges, no travel surcharge inside Los Angeles County.
Are there any extra costs?
Only additional days, at your package's day rate. Everything else is in the package price.
How do we pay?
By invoice, against a services agreement with Sanatori Co, LLC. We will complete your vendor onboarding, W-9 and any security paperwork your procurement team needs.
Is this a taxable benefit?
That depends on how your finance team classifies wellness spending, and we are not the right people to advise on it. We provide itemised invoices with whatever detail they need.
Therapists, safety and insurance
Are your therapists licensed?
Every therapist holds a CMT (Certified Massage Therapist) credential or equivalent state licensure, and is vetted and background-checked before working with us.
Are you insured?
We carry general and professional liability coverage and can issue a certificate of insurance for your vendor onboarding — just tell us who to send it to.
What about injuries or health conditions?
Guests flag anything relevant in a short intake before their session, and therapists adjust their approach or decline where a treatment is not appropriate. Sessions are for relaxation and muscular tension — they are not medical treatment, diagnosis or physical therapy.
How do you handle hygiene?
Fresh linens for every guest, sanitised tables and equipment between sessions, and standard hygiene practice throughout.
Can we meet the therapists beforehand?
Yes — ask and we will share profiles and licence numbers ahead of your booking.