Privacy Policy

1. Who We Are

Sanatori Co, LLC, doing business as Sanatōri ("we", "us", "our"), is an on-site massage residency company based in Sacramento, California. This Privacy Policy explains how we collect and use personal information when you interact with our website (sanatori.co) or engage our services.

If you have any questions about this policy, please contact us at hello@sanatori.co.

2. Information We Collect

We collect personal information in the following ways:

• Enquiry form: When you submit an enquiry via our website, we collect your name, company name, work email address, team size, and package interest.
• Careers applications: When you apply for a position, we collect your name, email, phone number, years of experience, licences held, specialisations, and any information you include in your personal statement.
• Employee booking data: When employees of client companies self-book sessions, we collect their name, preferred service, and appointment time. We may also collect brief intake information (areas of concern, relevant health notes) shared with the treating therapist.
• Website usage data: We may collect anonymised analytics data about how visitors use our website, including pages visited, time on site, and referring sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and communicate with prospective clients
• To plan, schedule, and deliver residency services
• To process career applications and communicate with candidates
• To ensure the safe and appropriate delivery of therapeutic sessions
• To send follow-up communications related to your residency (e.g. post-residency feedback requests)
• To improve our website and services through anonymised analytics

We do not use your personal information for unsolicited marketing purposes. We will not sell, rent, or share your personal data with third parties for their own marketing use.

4. Health Information

We treat any health-related information shared by employees during session intake assessments with the utmost care and confidentiality. This information is used solely to ensure the safe and effective delivery of the therapeutic session. It is not shared with the client company, not stored beyond the residency period, and never used for any purpose other than direct care.

5. Data Sharing

We do not sell your personal data. We may share information with:

• Our therapists: Booking and intake information is shared with the treating therapist to prepare for and deliver sessions.
• Service providers: We may use trusted third-party tools for scheduling, email, or analytics. These providers are contractually required to handle data securely and only for the purposes we specify.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process.

6. Data Retention

We retain client and booking data for up to three years following the residency date for accounting and legal purposes. Career application data is retained for up to twelve months. Session intake notes are deleted within 30 days of the residency end date. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for any data processing based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at hello@sanatori.co. We will respond within 30 days.

8. Cookies

Our website may use cookies and similar tracking technologies to understand how visitors use the site. These are used for analytical purposes only. You can control cookie preferences through your browser settings. We do not use cookies to serve advertising.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We will notify clients of any material changes by email where appropriate.

11. Contact

For any questions, concerns, or data requests related to this Privacy Policy, please contact us at hello@sanatori.co or write to us at Sanatori Co, LLC, 2108 N St, Ste N, Sacramento, CA 95816.