Please read these terms carefully before booking with Sanatōri
Last updated: July 2026
Sanatori Co, LLC, which trades under the Sanatōri brand ("we", "us", "our"), is an on-site massage company operating in Los Angeles County, California. We provide therapeutic massage services at client office locations across the Los Angeles area. By booking a session or using our services, you agree to these Terms & Conditions in full.
Sanatōri provides in-office wellness services to corporate clients, booked by the day. Our services include the installation of a professional therapeutic environment at your premises and the delivery of individual massage sessions to your employees on the days booked.
The specific services available to employees depend on the package purchased by the client company. Services include but are not limited to: Desk Relief, Carpal Care, Clarity, Lower Back Relief, Legs & Feet Revive, The Signature (full-body therapy), and Detox (lymphatic drainage). Add-ons such as aromatherapy, hot towel treatment, cupping therapy, and LED light therapy are available in select packages.
All sessions are performed by licensed massage therapists holding valid California Massage Therapy Council (CAMTC) certification or equivalent state licensure.
A booking is confirmed upon receipt of a signed agreement and payment of the agreed fee. Current package pricing is published on our website and is subject to change at any time. Foundation and Restore packages may be booked for any number of days with no minimum; the Express package requires a minimum of two studios per booking; Total Reset is scheduled by request. All prices are in USD. The rate quoted to the client at the time of booking confirmation is binding for that booking.
Payment is due in full prior to the start of the booked days unless otherwise agreed in writing. We accept payment by bank transfer or credit card.
We understand that plans change. Our cancellation policy is as follows:
In the event that Sanatōri must cancel a booking due to circumstances beyond our control (including but not limited to illness, equipment failure, or force majeure), we will offer a full refund or rescheduled date at the client's discretion.
The client company is responsible for providing:
Employees participating in sessions are responsible for disclosing any relevant medical conditions, injuries, or contraindications to the therapist prior to their session. Sanatōri accepts no liability for adverse outcomes arising from non-disclosure.
Our therapists are trained to conduct brief intake assessments before each session. Participation in any session is voluntary. Employees may decline or discontinue a session at any time.
Sanatōri reserves the right to decline to provide services to any individual where, in the therapist's professional judgment, doing so would be contraindicated or unsafe.
All equipment is cleaned and sanitised between sessions in accordance with professional hygiene standards. Full draping is maintained at all times during sessions.
Sanatōri carries professional liability insurance with a minimum of $1 million per occurrence and $3 million aggregate. All therapists are independently licensed and insured.
To the fullest extent permitted by law, Sanatōri's total liability to a client shall not exceed the total fees paid for the relevant booking. We are not liable for indirect, consequential, or incidental damages.
All content on the Sanatōri website — including text, design, graphics, and branding — is the property of Sanatori Co, LLC and may not be reproduced without written permission.
These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be subject to the exclusive jurisdiction of the courts of Los Angeles County, California.
We may update these Terms & Conditions from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated terms.
For any questions about these Terms & Conditions, please contact us at hello@sanatori.co.